Legal

Privacy Policy

Last updated: October 2026

Solène respects your privacy and is committed to handling personal information responsibly, securely and in accordance with applicable laws and regulations in the United Arab Emirates.

This Privacy Policy explains how Solène may collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or otherwise interact with us through our digital channels.

1. Who We Are

Solène is a UAE-based supplier of architectural surfaces and building materials, serving residential, commercial, hospitality and project requirements.

For privacy-related questions or requests, you may contact Solène using the contact details provided on this website.

2. Information We May Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide to us, including:

your name;
telephone number;
email address;
company or organisation name;
project or enquiry details;
information submitted through contact or quotation request forms; and
any other information you choose to provide when communicating with us.

Our website may also automatically collect limited technical information relating to your visit, such as:

IP address;
browser type;
device type;
operating system;
approximate geographic information derived from technical data;
pages visited;
referring website or source;
date and time of access; and
website interaction and performance information.

The information actually collected will depend on the technologies and services enabled on the website.

3. How We Use Your Information

We may use personal information for purposes including:

responding to enquiries and requests;
preparing or following up on quotations;
communicating with customers, prospective customers, architects, designers, developers, contractors, consultants and other business contacts;
providing information about our products, collections and services where appropriate;
managing customer and business relationships;
processing and administering requests relating to our products or services;
improving our website, products and customer experience;
maintaining the security and functionality of our website;
preventing misuse, fraud or security incidents;
complying with applicable legal and regulatory obligations; and
establishing, exercising or defending legal rights where necessary.

We will seek to use personal information only for legitimate and appropriate purposes and in accordance with applicable law.

4. Legal Basis and Consent

Where required under applicable law, we will process personal information with your consent.

In other circumstances, personal information may be processed where permitted by applicable UAE law, including where processing is necessary in connection with a request made by you, the performance or preparation of a contract, compliance with legal obligations, protection of legal rights or other legally permitted purposes.

Where processing is based on consent, you may withdraw your consent subject to applicable law and any lawful basis that may permit or require continued processing.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website performance and improve the user experience.

Cookies may include:

Essential cookies
These are necessary for core website functionality and security.

Preference cookies
These may remember choices such as language or other website preferences.

Analytics cookies
Where enabled, these may help us understand how visitors use the website, such as which pages are visited and how users interact with the site.

Third-party technologies
Certain website features or integrations may be provided by third parties and may involve their own cookies or similar technologies.

Where required by applicable law, non-essential cookies or tracking technologies will be used subject to appropriate consent.

Users can control or delete cookies through their browser settings. Solène currently uses a language preference cookie (solene_lang) when a visitor changes the website language. This preference is retained for up to one year so that the website can remember the visitor's language selection.

The website's Project Selection feature uses local browser storage (solene:selection) to remember products that a visitor has added to their selection. This information remains within the visitor's browser and is not, through this feature alone, transmitted to Solène.

6. Third-Party Services

Our website may contain links to or integrations with third-party services, which may include services used for maps, communications, analytics, social media or other website functionality.

The website currently uses Google Maps on certain pages to display location information and Google Fonts to provide website typography. When these services are loaded, a visitor's browser may connect directly to Google and certain technical information, such as the visitor's IP address and browser or device information, may be transmitted to Google. Google may process information in accordance with its own privacy policies and terms.

If you interact with a third-party service, that provider may process information in accordance with its own privacy policy and terms.

Solène does not control the privacy practices of independent third-party websites or services. We encourage users to review the relevant third party's privacy information before providing personal information to them.

7. WhatsApp and Other Communications

Where our website provides a link to contact Solène through WhatsApp or another third-party communication platform, your interaction with that platform is also subject to the privacy terms and policies of the relevant service provider.

Information you voluntarily send to Solène through such services may be used to respond to your enquiry, provide requested information and manage our business relationship with you.

8. Sharing of Personal Information

Solène does not sell personal information.

We may disclose personal information where reasonably necessary to:

service providers supporting our website or business operations;
technology, hosting or communications providers;
professional advisers where necessary;
government, regulatory, judicial or law-enforcement authorities where disclosure is required or permitted by law; or
another party where necessary to protect our legitimate legal rights or comply with applicable obligations.

Where third parties process personal information on our behalf, we will seek to ensure that appropriate safeguards are applied as required by applicable law.

9. International Data Transfers

Some technology providers or service providers used in connection with our website or business operations may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, Solène will seek to ensure that such transfers are handled in accordance with applicable UAE data-protection requirements and that appropriate safeguards are applied where required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, maintain business records, fulfil contractual requirements and comply with applicable legal, accounting or regulatory obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

When personal information is no longer reasonably required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

11. Data Security

Solène takes reasonable organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should therefore take appropriate precautions when transmitting information electronically.

12. Your Rights

Subject to applicable UAE law and any relevant exceptions, you may have rights concerning your personal information, which may include the right to:

obtain information about the processing of your personal data;
request access to certain personal data held about you;
request correction or updating of inaccurate personal data;
request deletion of personal data in circumstances permitted by law;
request restriction or cessation of certain processing;
withdraw consent where processing is based on consent;
object to certain automated processing where applicable; and
request transfer of personal data where applicable.

To exercise an applicable right, please contact Solène through the contact information provided on this website.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

This website is intended primarily for customers, professionals and businesses interested in Solène's products and services and is not specifically directed at children.

We do not knowingly seek to collect personal information from children through the website.

If we become aware that personal information relating to a child has been submitted in circumstances requiring parental or guardian authorisation, we will take appropriate steps in accordance with applicable law.

14. External Links

Our website may contain links to external websites.

Solène is not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of those websites before providing personal information.

15. Changes to This Privacy Policy

Solène may update this Privacy Policy from time to time to reflect changes to our website, business practices, technologies or applicable legal requirements.

The current version will be published on this page together with the date of the latest update.

We encourage users to review this Privacy Policy periodically.

16. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable data-protection laws and regulations in the United Arab Emirates, including, where applicable, Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be limited under applicable law.

17. Contact Us

If you have questions about this Privacy Policy, the way Solène handles personal information, or wish to exercise an applicable data-protection right, please contact us using the contact details provided on this website.